In compliance with L.121-20 article of the consumption code, the consumer gets 14 working days from the order's delivery to withdraw. During Xmas period, for any purchase from December 1st to 24th, you can withdraw up to Januray 5th.
The consumer first needs to contact Muskhane by phone or by email within 14 working days(Or before January 5th) from the receipt of the order to inform of his/her intention. In case of agreement, a return number will be provided after the order has been checked. The consumer gets 3 working days to send back to MUSKHANE the corresponding items.
Any goods have to be returned in its original packaging, undamaged, along with the accessories and documents provided with. Products shall neither have been used, nor have suffered any damage and have to be perfectly clean.
Return costs are not refundable and the products are delivered under the responsibility of the customer. Upon exercise of the legal right of withdrawal, MUSKHANE will refund the customer the total amount without any charge. The refund will be made within 5 days after receiving the goods returned..
No exchange will be accepted as a counter-refund.
MUSKHANE reserves the right not to refund in case of products damage.