Out of stock
Soon available
Minimum purchase quantity
The minimum purchase quantity is not reached

  • Delivery to France and International Delivery

Domestic and international shipments are handled by Colissimo.

MUSKHANE is shipping worldwide, the countries being split into 5 shipping areas. Depending on the total weight of your order, 6 levels of shipping costs are available, a level fitting a specific weight range.

MUSKHANE is offering shipping costs from 180 euros (except during sales period or special offer), for all kinds of products, on shipping in metropolitan France, Corsica and Monaco, as well as all EU countries and Switzerland.

  • Metropolitan France, Corsica, Monaco

    LEVEL 1

    (0 -1 kg)

    LEVEL 2

    (1 - 2 kg)

    LEVEL 3

    (2 - 3 kg)

    LEVEL 4

    (3 - 4 kg)

    LEVEL 5

    (4 - 5 kg)

    LEVEL 6

    (> 5 kg)

    Colissimo

    D+2 à 3

    UPS

    D+1 à 2

    Colissimo

    D+2 à 3

    UPS

    D+1 à 2

    Colissimo

    D+2 à 3

    UPS

    D+1 à 2

    Colissimo

    D+2 à 3

    UPS

    D+1 à 2

    Colissimo

    D+2 à 3

    UPS

    D+1 à 2

    Colissimo

    D+2 à 3

    UPS

    D+1 à 2

    7,50€

    13€

    11€

    15€

    13€

    17€

    15€

    19€

    17€

    21€

    21€

    25€

  • International

     

    COUNTRIES

    LEVEL 1

     

    (0 -1 kg)

    LEVEL 2

     

    (1 - 2 kg)

    LEVEL 3

     

    (2 - 3 kg)

     

    LEVEL 4

     

    (3 - 4 kg)

     

    LEVEL 5

     

    (4 - 5 kg)

    LEVEL 6

     

    (> 5 kg)

    Overseas

    10€

    19€

    25€

    30€

    35€

    45€

    Europe 

    14€

    16€

    17€

    18€

    19€

    23€

    Africa, Middle East

    25€

    38€

    48€

    58€

    68€

    78€

  • Other destinations

    COUNTRIES

    LEVEL 1

     

    (0 - 1 kg)

    LEVEL 2

     

    (1 - 1,5 kg)

    LEVEL 3

     

    (1,5 - 2 kg)

     

    LEVEL 4

     

    (2 - 2,5 kg)

     

    Other destinations (USA, Canada, Australia,...)

    50€

    100€

    150€

    200€

  • For any further information on delivery time, we invite you to contact our customer service by email at eshop@muskhane.com or by phone on +33 (0)9 77 06 53 47, Monday to Friday, from 11 pm to 7 am. 

  • Pick up at our shop

    MUSKHANE invites you to benefit from a free pick up at our Annecy shop, 15 faubourg des Balmettes, 74000 Annecy. You can pick up your parcel, Tuesday to Friday, from 11 am to 7 pm. 

  • Order's follow up

    You can follow up your parcel in your personal account as soon as it has been handled by Colissimo.

    A tracking number will be send to the registered email address when ordering.

    In case you did not receive any tracking number, we invite you to contact our customer service who will help you.

  • I am not in when the delivery arrives

    In absence of the recipient of the order, your parcel will be delivered to the post office indicated on the notice left in your mailbox. Your parcel will be kept for a period of 15 calendar days from the day after the day of filling of the notice of passage. At the expiration of this period, the parcel will be returned. In this case, contact our customer service.

  • COUNTRIES

    CARRIER

    DELIVERY TIMES

    Metropolitan France, Corsica, Monaco

    Colissimo 

    D+1 à 3

    Overseas

    Colissimo

    D+4 à 8

    Europe 

    Colissimo

    D+2 à 4

    Africa, Middle East

    Colissimo

    D+4 à 8

    Other destinations (USA, Canada, Australia...)

    Colissimo

    D+4 à 8

  • Delivery time

    MUSKHANE team wishes to offer you the best delivery time and customer satisfaction.

    For all orders placed, from Monday to Friday, your parcel is shipped within 24 hours.

    For your information, the following delivery times are given as an indicator and depend on when you place an order.

  • Returns and reimbursements

In compliance with L.121-20 article of the consumption code, the consumer gets 14 working days from the order's delivery to withdraw. During Xmas period, for any purchase from December 1st to 24th, you can withdraw up to Januray 5th.

The consumer first needs to contact MUSKHANE by phone or by email within 14 working days(Or before January 5th)  from the receipt of the order to inform of his/her intention. In case of agreement, a return number will be provided after the order has been checked. The consumer gets 3 working days to send back to MUSKHANE the corresponding items.

Any goods have to be returned in its original packaging, undamaged, along with the accessories and documents provided with. Products shall neither have been used, nor have suffered any damage and have to be perfectly clean.

Return costs are not refundable and the products are delivered under the responsibility of the customer. Upon exercise of the legal right of withdrawal, MUSKHANE will refund the customer the total amount without any charge. The refund will be made within 5 days after receiving the goods returned..

No exchange will be accepted as a counter-refund.

MUSKHANE reserves the right not to refund in case of products damage.